Return and Cancellation Policy
30 Day Return Policy
We accept authorized returns within 30 calendar days from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.
All authorized returns must be unused and in their original condition, including all items and components that were included in the original package. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. RadiatorNow.com will not be held responsible for installation or labor expenses, towing expenses, additional repair expenses, or rental car expenses caused by the use of wrong or defective parts during installation.
If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure (below).
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please call us immediately (1-800-788-2122) so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 30 calendar days for all products, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
Return Procedure
In order to initiate a return, please call us at 1-800-788-2122 during our hours of operation.
- Monday - Friday: 8AM - 4:30PM PST
- Saturday & Sunday: Closed
Please have your name, email address, order number, and part number available to process the return.
We will provide shipping instructions via email once the return is approved.
All items for return must be packaged securely. Please check if there are any special packaging instructions to ensure that no shipping damage occurs. We will not be responsible for damaged returns resulting from inadequate packaging.
Freight Charge
We are not responsible for any return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part.
Refund Processing
Refunds are normally processed and credited within 24-48 business hours after our warehouse receives your part(s). Once the returned part(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered. If the purchase was made with a debit or credit card, it may take an additional 1-7 business day(s) for your financial institution to reflect the credit back on your account.
Cancellation Policy
Cancellations may be accommodated if both of the below conditions are true:
- Order is cancelled within 1 hour of order being placed
- Order has not yet been shipped
Orders cannot be cancelled if they have already been packed or shipped.
We will do our best to accommodate order cancellations, but if for any reason we are unable to do so, you may return the product. See our Return Policy for more details. You may cancel your order at any time prior to receiving our order confirmation. However, once an order has been confirmed, it is immediately processed for shipping.
